What is a Case Manager?

A case manager is a professionally qualified person, usually from a nursing, physiotherapy, occupational therapy or Speech and language therapy background, who coordinates services and support required after a catastrophic event such as an Acquired Brain injury, Spinal Injury or amputation. The case managers role covers many functions including;


  • Co-ordinating the provision of specialist intervention such as Psychology, Physiotherapy, Speech and Language Therapy and Occupational Therapy

  • Setting up and maintaining support and care teams where needed including recruitment, selection, payroll and all associated administration

  • Training for all support staff and family

  • Working with Solicitors, financial deputies and other advocates

  • Providing costs, reports and assessments of ongoing needs

  • Attending meetings and preparing evidence for Court if required


Because case managers are pooled from the nursing and therapy professions their main aim is to ensure each and every individual is given the correct care and input needed to allow them to reach their full potential. Complex Case Management aims to provide care and rehabilitation which exceeds national standards and always places the client at the centre of everything we do.


To reassure you about our commitment to quality service we are assessed by our industry relevant associations. For your own peace of mind feel free to visit their websites.

The British Association of Brain Injury Case Managers (BABICM) is a professional association which was established in 1996 to promote the development of case management in the field of acquired brain injury.

BABICM represents the professional interests and concerns of case managers who work with those who have suffered an acquired brain injury or other complex condition which requires co-ordinated rehabilitation, care and support. BABICM seeks to develop an ethical and professional structure in which the discipline can flourish, to encourage high standards in training and to promote networking and communication amongst its members for the continued growth, experience and reputation of case management. Bev Wild is an advanced member of BABICM.

The Case Management Society UK (CMSUK), is a non-profit association of Case Managers, committed to the delivery of quality case management through standards of best practice while promoting the individual and collective development of case management throughout the United Kingdom. Bev Wild is a member of CMSUK.

The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England of which we are regulated by.

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